Professional Skills

25+ yrs
IT Managment
15+ yrs
18+ yrs
Project Management
12+ yrs
Agile Framework
17+ yrs
IT Architecture
20+ yrs
17+ yrs
Network Design

Work Experience

  • 2018 - Present
    Corporate IT FCS ManagerGlobal Blue

    Service Delivery , DevOps & Infrastructure
    Continuous Delivery Process Management
    IT Business Roadmap and Innovation
    Business Continuity Management
    Incident & Risk Management
    Infrastructure Design & Project Management
    Multi Vendors & Invoicing Design & Delivery Solution
    Automation Design & Delivery
    Finance and Treasury Systems
    Purchase Invoice Processing Platform Ecosystem
    Cross platform - internal/external systems Design & Delivery
    Implementation of 15 + application (IT & Finance)

  • 2017
    IT DirectorUrgent Group

    Continuous Delivery Process Management
    IT and Business Roadmap & Innovation
    Business Continuity Management
    Incident & Risk Management
    DevOps & Infrastructure Management
    Strategic Planning, Design & Procurement
    Infrastructure & Network (Hybrid Solution)
    Design & Development of Courier app (Jupiter)
    Redesign Website Mobile App Marketing
    Urgent Army Business Development and Execution
    Exsalerate (CRM) business design strategy
    Courier & B2C Warehouse Management System
    Managing KPIs & individual development

  • 2016
    Operation and Services Delivery ManagerWhanau Tahi L t d.

    Service Delivery & Infrastructure Management
    Merging IT teams after acquisition
    Continuous Business Delivery Management
    Service Desk Incident management
    Strategic Planning & Continues System Delivery
    Resource Planning & Cost Reduction
    Managing KPIs & Individual Development

  • 2014
    Acting Operations Manager / Technical Team LeaderThe Warehouse Group

    User Services Technical Team Leader
    Shared User Services Delivery Manager
    Solution Architecture (IT & Finance)
    Product owner (IT Shared Services)
    Software Release Manager
    Software Licensing Management Officer
    Managing KPIs and Individual Development
    Managin g SLAs (Stakeholders Vendors Management)
    Continues IT Roadmap Development
    Service Delivery Management (300+ stores)
    Design and implementation IT & Finance systems

  • 2013
    Infrastructure Senior Systems EngineerFoodstuffs NZ

    Technical lead
    2000+ servers Management
    Design & Implementation of System Center 2012
    Daily allocation of tasks & managing the workload
    Incident Management
    Release Management (CAB member)
    Monitoring performance targets and KPIs
    Chairing weekly lead team meetings
    Implementing new technologies
    Accountable for SLAs & service delivery quality

  • 2012
    Lead Solutions Engineer Network & Systems DesignVoyager ISP

    Workloads Management & coordination
    Client Management and Business Development
    Incident & Problem Management
    Marketing & Sales
    System Training (Staff & Clients)
    Monitoring & reporting System Performance
    Design & Implement New Sys. Solutions North Island Individual Performance Review

  • 2006
    Massey University Service Delivery Consultant / Regional IT (Sys,Net)Massey University

    Systems and Network support IT Infrastructure
    IT services and support to 1200 staff & 14000 students
    Technology & IT Training Staff & PhD Students)
    Providing 3rd level Network & Infrastructure Support
    Cisco telephony support, Cisco Call Manager
    Disaster recovery Datacentre project Management
    Campus wide Network Maintenance & Management